1.General

Service/s and Product/s ordered from a member of Consult CPK Ltd are provided subject to the following Terms and Conditions. If a subsidiary’s Terms differ from these, then it is the subsidiary Terms and Conditions which will apply:

1. Consult CPK Ltd reserves the right to change these Terms and Conditions at any reasonable time. Any changes are effective immediately upon posting to the company website. Your continued use of the website constitutes your agreement to such Terms and Conditions.

2. Daily rates are revised annually and refer to a period not exceeding eight hours (including ½ hour for lunch), between 09:00 and 17:00. The minimum unit of chargeable time is half a day. A premium of 50% is charged for a unit of half a day. A premium of 50% applies to all work on a Saturday or Sunday.

3. The daily rate is inclusive of reasonable travel costs. When charged, travel will be 45 pence per Mile plus VAT.

4. Where it is agreed that overnight accommodation is necessary, this will be invoiced at cost, including reasonable costs for refreshments.

5. Other reasonable costs incurred in fulfilment of a contract may be passed on, by prior arrangement.

6. Consult CPK Ltd shall be entitled to levy cancellation/transfer fees, per consultancy/training day that has been cancelled or transferred, please see our Cancellation and Transfer Fee.

7. For public training course/s that have been booked on-line, phone or email the same cancellation terms will apply. Where a public course has been cancelled by Consult CPK Ltd a full refund will apply. Any cancellations/transfers can be requested by contacting the Consult CPK Ltd representative with whom you have made the booking.

8. For webinar training course/s that have been booked on-line, phone or email the same cancellation terms will apply. Where a public course has been cancelled by Consult CPK Ltd a full refund will apply. Any cancellations/transfers can be requested by contacting the Consult CPK Ltd representative with whom you have made the booking.

9. Preparation time may be charged by prior arrangement. In the event of cancellation, the full cost of any agreed preparation time already utilised is chargeable in addition to any fee due under clause 5 above.

10. Training fees are exclusive of course handout materials. The use/hire of Consult CPK Ltd.’s training equipment (including training media where appropriate) is included, unless specified to the contrary.

11. The Customer undertakes to advise Consult CPK Ltd of any foreseeable risks arising from the Customer’s activities that may affect employees or agents of Consult CPK Ltd during the performance of a contract.

12. The Customer undertakes to provide such facilities, instructions, and information as necessary to enable employees and agents of Consult CPK Ltd to function without risk to safety or health, while on the Customer’s premises.

13. The Customers undertakes to make prior notification of any special personal protective equipment that Consult CPK Ltd.’s employees may reasonably require during the performance of a contract.

14. Prior to commencement of Consultancy work a 50% Deposit on acceptance of Proposal/Quotation is required with the remaining 50% payable on completion of work where invoice is due for settlement within 10 days from date of issue of invoice unless more favourable terms are specifically agreed. Consult CPK Ltd shall be entitled to contractual interest at a rate of 1% per week (compound) on outstanding amounts, after giving due notice. Invoices for training courses, are due for settlement before the date of the course unless more favourable terms are specifically agreed.

15. Unless expressly stated to the contrary, all correspondence, reports and training notes etc. remains Consult CPK Ltd.’s copyright. The Customer shall only be entitled to copy (in whatever media) such material for internal use as sanctioned by Consult CPK Ltd.

16. In connection with work activities, Consult CPK Ltd may hold information relating to named individuals in various media. Such data will be used in accordance with the purposes for which Consult CPK Ltd is registered under the Data Protection Act 1998. The Customer’s name may be used for promotional purposes, but such reference will not include the name of individuals.

17. Electronic communications are capable of alteration or corruption and therefore we do not accept any responsibility for changes to such communications after dispatch. We do not accept responsibility for any problems arising through the use of material provided electronically, and all risks relating to the continuing integrity of the content are borne by you. Reports sent or filed this way are sent on this basis. If you do not agree to accept this risk, you must notify us in writing that only written reports are acceptable.

18. Except where there are statutory provisions to the contrary, Consult CPK Ltd shall be entitled to destroy all material (including paper and electronic records) relating to work carried out: for a current Customer, after a period of two years; and in the case of a Customer who has commissioned no work within the previous twelve months, upon the expiry of that period.

19. If an existing or former employee of Consult CPK Ltd is directly or indirectly engaged by a Customer in any capacity within 12 months of carrying out a consultancy or training assignment for the Customer, the Customer shall be liable to pay an Engagement Fee equivalent to 20% of annual salary.

20. Delegates will not be permitted to join any training courses after the indicated start time. All fees will be charged and are not refundable for late arrivals and no shows.

2.Payments & Refund Policy Website Payment Methods

• We accept the following card payment methods through our Payment Service Provider (PSP) PayPal: American Express, Discover Network, Mastercard & VISA.
• By placing an order, you consent to payment being charged to your prepay/debit/credit card or Paypal account.
• You must pay 100% of the price of the product/s or service/s in advance. If you pay us by credit card or debit card or PayPal Account we will take payment from you card immediately.
• We may contact you should any problems occur with the authorisation of your payment.

3.Cancellation & Refund Policy

You may cancel your order by notifying us of your decision by email or telephone call. If our representatives are not able to take the call, a voice message must be left.

Consultancy Order Fee

0 – 7 Days’ cancellation notice: 100% of full fee will be charged

8 – 21 Days’ cancellation notice: 50% of full fee will be charged

22 + Days’ cancellation notice: No Charge

Face to Face / Virtual Classroom Order/s Fee 

0 – 7 Days’ cancellation notice: 100% of full fee will be charged

8 – 21 Days’ cancellation notice: 50% of full fee will be charged

22 + Days’ cancellation notice: No Charge

eLearning Training Order/s Fee 

Order/s can be cancelled anytime as long as course/s have not been started. Credit will be applied to eLearning account.

4.Training Courses

No refund will be made to delegates who fail to attend or who do not complete the course. All fees will be charged and are not refundable for late arrivals and no shows. 

Delegates who arrive 15 minutes late from the notified course start time will not be permitted on the course and all fees will be charged and are not refundable to the client.

5.Transferring Your Order

There is no charge for transferring your order to an alternative date provided you notify Consult CPK Ltd not less than 14 days before the start and if there is availability. If you transfer your order, you will not receive any refund, and you will not be entitled to transfer more than once.

Consult CPK Ltd reserves the right to cancel/reschedule any course or reschedule start time and venues.

Consult CPK Ltd will issue advance notice to clients and where reschedule time does not suit a full refund will be given or free transfer. Consult CPK Ltd will not however be liable for any costs incurred by clients or delegates as a result of cancellation or rescheduling or courses.