Terms and Conditions

Last updated: 4 January 2026

1. Who We Are

“Consult CPK Ltd”, “we”, “us”, and “our” refer to Consult CPK Ltd of 1 Hanover Crescent, Bangor, Co Down, BT19 7NX, United Kingdom. “Client”, “you”, and “your” refer to the business or consumer purchasing our services or products (including via our website, email or phone).

We may update these Terms & Conditions from time to time. Changes take effect when posted on our website. Continued use of our site or services constitutes acceptance of the revised terms.

2. Scope of Services and Products

We provide health & safety and fire safety consultancy, training and digital solutions, including (without limitation):

• H&S Competent Person Services; H&S consultancy (policies, statements, risk assessments, RAMS, SOPs, toolbox talks, site safety inspections/audits, meetings), CDM advisory, DSE/VDU, individual stress assessments
• Fire safety (fire risk assessments, fire door inspections, PEEPs/GEEPs, emergency evacuation maps, fire alarm zone maps, fire safety policies)
• Training (accredited & bespoke) delivered face‑to‑face or virtual; plus E‑Learning across Health & Safety, Mental Health & Wellbeing, Health & Social Care, Hospitality and Business Skills
• Software & tools: H&S management software, action tracking, incident management, document management, and the Client Hub
• Products: Firexo fire extinguishers and related items (“Products”) via our online shop.

Service‑specific descriptions are available on our website or in our proposal/quotation. All services/products are provided subject to these Terms.

3. Order of Precedence

If there is a conflict between: (a) these Terms, (b) a signed proposal/quotation (including any schedules), and/or (c) a data processing agreement, the order of precedence shall be: (1) signed proposal/quotation (and its schedules), (2) data processing agreement, (3) these Terms.

4. Health & Safety Competent Person Services — Special Terms

Where you engage us as your appointed Health & Safety Competent Person, these additional terms apply:

• Contract Term: Initial 24‑month term from agreement date; then automatically renews on a rolling annual basis unless either party gives at least 3 Months’ written notice before the renewal date. If no notice is given, the Agreement will automatically renew.
• Year 1 Billing: 50% of Year 1 fee invoiced on agreement; the remaining 50% invoiced in 12 equal monthly instalments.
• Year 2+ Billing: Fees invoiced in equal monthly instalments for each annual period.
• Termination: Either party may terminate at the end of the initial 24‑month period or any subsequent annual period with 3 Months’ written notice prior to the renewal date. Early termination during the initial 24‑month period triggers the remaining Year one and two balance becoming immediately due.
• General Applicability: All other clauses of these Terms apply unless expressly varied in this section or in a signed schedule.

5. Day Rates, Minimum Charge and Hours

• A day rate is a period not exceeding 8 hours (typically 09:00–17:00), including a 30‑minute lunch and travel time to the location.
• Minimum billable unit: Half‑day.
• Weekend premium: +50% for work performed on Saturday or Sunday.

Current adviser rates

• £500 per full day (7–8 hours)
• £300 per half day (3–4 hours)

Current administration rates

• £160 per full day (7–8 hours)
• £80 per half day (3–4 hours)

All rates are exclusive of VAT unless stated otherwise.

6. Travel, subsistence and Other Expenses

• The daily rate includes reasonable travel for the first 10 miles from our address (20 miles round trip).
• Additional mileage is charged at £0.45 per mile + VAT.
• Overnight accommodation (where agreed necessary) and reasonable refreshments/subsistence are invoiced at cost.
• Other reasonable out‑of‑pocket expenses may be charged by prior arrangement.

7. Preparation Time, Training Materials & Equipment

• Agreed preparation time may be charged separately. If cancelled, the full cost of any preparation already delivered is payable, in addition to any cancellation fee.
• Training handouts/materials are chargeable unless otherwise stated.
• Use/hire of our training equipment and media is included unless specified to the contrary.

8. Client Responsibilities (Safety & Cooperation On‑Site)

• You must advise us of foreseeable risks arising from your activities that may affect our personnel while on your premises.
• You must provide facilities, instructions and information necessary to enable safe working.
• Please notify us in advance of any PPE reasonably required.

9. Proposals, Orders and Acceptance

A proposal/quotation remains open for the stated validity period. An order is accepted when we confirm in writing (including email) or commence the services/products, forming a binding contract on these Terms.

10. Payment Terms (Services, Training and Software)

• Consultancy: 50% deposit on acceptance of our proposal/quotation; 50% balance on completion.
• Due dates: Unless agreed otherwise in writing, consultancy balances are due within 10 days of invoice.
• Training (classroom/virtual): Fees are payable before the course date unless agreed otherwise in writing.
• We may suspend services or software access for late payment and/or charge contractual interest at 1% per week (compound) on overdue sums after notice.
• Prices may be updated from time to time. VAT is charged at the prevailing rate.

Website payment methods: Card payments via our payment service provider (e.g., PayPal) including commonly supported cards (e.g., Visa, Mastercard, American Express) and PayPal accounts. If authorisation fails, we may contact you and/or cancel the order.

11. Software, Client Hub & Digital Services

Licence & Fair Use. We grant a non‑exclusive, non‑transferable, revocable licence to access our software/Client Hub for your internal business purposes, subject to plan limits and fair‑use rules.

Security & Access. You are responsible for user administration and the security of your login credentials. Do not copy, reverse‑engineer, resell, frame, or misuse the services. We apply reasonable administrative, technical and organisational measures to protect data, consistent with UK GDPR (see 21).

Availability & Maintenance (SLA):

• Business hours: 09:00–17:00 (UK time), Mon–Fri (excluding Northern Ireland public holidays).
• Support targets (not guarantees):
• P1 (service down/security incident): initial response within 4 business hours; status updates until mitigated.
• P2 (major degradation): initial response within 1 business day.
• P3 (how‑to/minor issue): initial response within 2 business days.
• Planned maintenance: We may perform updates/maintenance, typically outside business hours, and will notify in advance where reasonably practicable. Emergency maintenance may occur without notice.

Content & Backups. You are responsible for backing up your content/configuration. We may provide retention/backups as described in platform documentation but make no warranty that backups will meet your specific recovery objectives.

Suspension/Termination. We may suspend or terminate access for breach, abuse, security risk or non‑payment.

12. Cancellations, Transfers and Attendance (Services & Training)

Consultancy (on‑site or remote)

• 0–7 days’ notice: 100% of full fee charged
• 8–21 days’ notice: 50% of full fee charged
• 22+ days’ notice: No charge

Face‑to‑Face or Virtual Classroom

• 0–7 days’ notice: 100% of full fee charged
• 8–21 days’ notice: 50% of full fee charged
• 22+ days’ notice: No charge

E‑Learning

• Orders may be cancelled any time provided the course has not been started. A credit will be applied to the relevant e‑learning account.

Attendance rules

• Delegates are not permitted to join after the stated start time.
• No‑shows and late arrivals (≥15 minutes) are non‑refundable, and fees remain payable in full.
• If we cancel or reschedule a public course, we will provide advance notice and offer a full refund or free transfer. We are not liable for client/delegate travel or incidental costs due to cancellation/rescheduling.

13. Online Shop — Orders, Delivery, Returns & Refunds (Including Firexo Products)

Orders & Delivery. Orders are subject to acceptance and stock. We may limit quantities or refuse orders (e.g., suspected reseller activity, compliance/safety concerns). Risk in Products passes on delivery; title passes when payment is received in full.

Returns & Refunds (business customers). For non‑faulty Products, returns are by agreement only, in unused condition with original packaging, within 30 days of delivery. Certain Products (e.g., hazardous/pressurised extinguishing agents) may be non‑returnable except where faulty or required by law. If accepted, we refund to the original payment method (less any collection costs, if applicable) after inspection. Bank/card processing times vary.

Returns & Refunds (consumers). If you purchase as a consumer, your statutory rights are unaffected. Where applicable, you may have a 14‑day cooling‑off period for distance sales and remedies for faulty goods. We also operate a 30‑day return window for unused items in original condition (subject to exclusions for hazardous or personalised items). Contact us before returning; unauthorised returns may be refused.

Damaged/Incorrect Items. Please inspect on receipt and contact us promptly if items are damaged, defective or incorrect so we can put things right.

14. Product Safety & Use (Firexo and Other Products)

• You must install, commission, inspect, service and use Products strictly in accordance with manufacturer instructions, applicable standards and law.
• Pressurised and extinguishing agents are hazardous; storage/transport/disposal may be subject to ADR and local regulations. Do not modify or misuse Products.
• We are a reseller (unless expressly stated otherwise). Manufacturer warranties apply as described in the product documentation. We exclude any additional warranties to the maximum extent permitted by law.

15. Environmental & Recycling

• Where practicable, we will support environmentally responsible disposal (e.g., collection/recycling of spent or out‑of‑date extinguishers) and will advise on compliant options.
• You are responsible for ensuring lawful disposal of any returned or replaced hazardous items at your site (unless otherwise agreed in writing).

16. Training: Accreditation, Certification & Conduct

• Where applicable, training is delivered under the relevant accreditation/awarding body requirements. Certificates are issued when all criteria (attendance, assessments, ID checks where required) are met.
• Certificates may state a validity period and renewal expectations set by the awarding body or guidance; it is your responsibility to renew before expiry.
• We may decline or remove a delegate for safety, misconduct or non‑compliance (fees remain payable).

17. Intellectual Property

Unless expressly agreed otherwise in writing, all correspondence, reports, training notes/courseware, templates, software, and other materials we provide remain our copyright (or our licensors’). You may make internal copies as reasonably necessary for internal use. Third‑party disclosure, publication or resale is prohibited without our written consent.

18. Confidentiality

Each party will keep the other’s confidential information secret and use it only for the contract’s purposes, subject to usual exceptions (public domain, independently developed, or legally compelled disclosure).

19. Electronic Communications

Electronic communications can be altered or corrupted. We accept no responsibility for changes after dispatch or for issues arising from electronic materials. Reports sent or filed electronically are sent on this basis. If you do not accept this risk, notify us in writing that only hard‑copy reports are acceptable.

20. Records & Retention

Except where law or regulation requires otherwise, we may destroy materials (including paper/electronic records) relating to work carried out: (i) for a current Client, after two (2) years; (ii) for a lapsed Client (no work in the last 12 months), on or after that 12‑month expiry point.

This does not apply to records we must retain to comply with law/regulators or to evidence training/qualifications.

21. Data Protection (UK GDPR & DPA 2018)

We process personal data as controller and/or processor (as applicable) under UK GDPR and the Data Protection Act 2018. Our lawful bases may include consent, contract, legal obligation, vital interests (rare), and legitimate interests, applied appropriately to the context of delivery, assessment, quality assurance and record‑keeping.

Learner & delegate data. For training/qualification administration and certification, we may collect name, date of birth, email and other necessary details. If you request reasonable adjustments, we may process limited special category data (e.g., disability/medical information) solely to consider and record those adjustments. Where a regulated awarding body issues a certificate, we may securely transfer the minimum necessary personal data to that awarding body for certification and regulatory/statistical reporting.

Your rights. Individuals have rights including access, rectification, erasure (subject to regulatory record‑keeping), and others under UK GDPR. We will respond without undue delay, typically within one calendar month.

22. Accessibility & Reasonable Adjustments

We are committed to making reasonable adjustments for learners and clients in line with applicable equality legislation (including the Equality Act 2010 in Great Britain and the Disability Discrimination Act 1995 in Northern Ireland, as applicable). Please contact us in advance to discuss specific needs; we will confirm feasible arrangements and any evidence required by awarding bodies.

23. Insurance

We maintain appropriate insurance cover, including professional indemnity and public liability. Evidence of cover and limits is available on request.

24. Anti‑Bribery, Modern Slavery & Compliance

Both parties shall comply with applicable laws including the Bribery Act 2010, Modern Slavery Act 2015, export controls, sanctions, and health & safety legislation relevant to the services/products.

25. Warranties, Reliance & Liability

Professional services. We will provide services with reasonable skill and care. You remain responsible for management decisions, implementation, legal compliance and operational control. Our outputs are for your internal use and are not legal advice.

Products and digital services. Unless expressly stated, Products and the website/software are provided “as is”, and we do not guarantee uninterrupted or error‑free operation.

Limits & exclusions (to the extent permitted by law).

• Our aggregate liability for all claims arising out of or in connection with the contract is limited to the total fees paid or payable for the relevant services/products in the 12 months preceding the claim.
• We are not liable for indirect, special or consequential loss, loss of profit, loss of revenue, loss of savings, loss of data, or business interruption, except where liability cannot be excluded.
• Nothing limits/excludes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be limited or excluded.

26. Force Majeure

Neither party is liable for failure or delay caused by events beyond reasonable control (including extreme weather, flood, fire, epidemic, war, terrorism, strikes, utility or telecom failures). Time for performance is extended by the period of delay.

27. Subcontracting & Assignment

We may subcontract parts of the services (remaining responsible for subcontractors). Neither party may assign the contract without the other’s consent (not to be unreasonably withheld), except we may assign to an affiliate or on a merger/sale.

28. Non‑Solicitation (Engagement Fee)

If our existing or former employee is engaged by you directly or indirectly in any capacity within 12 months of carrying out a consultancy or training assignment for you, you agree to pay an engagement fee equal to 50% of their annual salary (based on their last gross annual salary or the offered rate, whichever is higher).

29. Changes to These Terms & Notification

We may update these Terms at any reasonable time. Changes are effective when posted on our website. For material changes affecting current clients (e.g., pricing model or key legal terms), we will notify account contacts by email or via the Client Hub with at least 30 days’ notice were reasonably practicable. Continued use after the effective date constitutes acceptance.

30. Severability, Waiver & Entire Agreement

If any provision is found unenforceable, it shall be modified to the minimum extent necessary or severed; the remainder continues in force. A failure to enforce a right is not a waiver. These Terms (together with any proposal/quotation and documents referenced) form the entire agreement, superseding prior understandings.

31. Governing Law & Jurisdiction

These Terms and any non‑contractual obligations are governed by the laws of Northern Ireland. The courts of Northern Ireland have exclusive jurisdiction. If you are a consumer, you may bring proceedings in your local UK jurisdiction.

32. Contact

Questions about these Terms: please contact us using the details on our website.