Client Overview: NHS Facilities
Client Type: Existing Customer
Site Use: Warehousing
Accessibility: Both private and public access
Public Interaction: Primarily staff, with occasional public access depending on operational needs
Client Response to Firexo Introduction
The NHS Facilities has been a valued long-term client with the Service Agent, with a strong relationship built on trust and professional collaboration. The Service Agent introduced Firexo during a planning meeting for a new transport facilities warehouse, which included the design and installation of a fire alarm system and associated works.
The client responded positively to the Firexo demonstration, which showcased the simplicity and effectiveness of using a single extinguisher capable of handling all fire classes. Impressed by the product’s versatility and ease of use, the client placed an order promptly, and the Service Agent delivered within their required timeframe.
Key USPs Valued by the Client
During the demonstration, the client identified several key advantages that led to their decision to adopt Firexo:
- All-in-one fire class coverage, crucial for environments with varied and high-risk areas.
- Cost-effectiveness, compared to the traditional approach of using multiple extinguisher types.
- Space efficiency, with Firexo requiring less storage space.
- Simplified staff training, reducing the risk and anxiety associated with choosing the correct extinguisher during an emergency.
- Environmental benefits, including reduced packaging waste and a lower carbon footprint due to fewer units and deliveries.
Client Awareness of Firexo Prior to Introduction
The client had previously relied on multiple extinguisher types from various suppliers and had no plans to change. It was the Service Agents recommendation and product knowledge that introduced Firexo as a superior alternative tailored to their operational needs.
Extinguisher Count: Before vs. After
- Before Firexo Installation: 70 extinguishers
- After Firexo Installation: 35 extinguishers
Fire Risk Assessment
The transport and warehousing hub contains high-value items and machinery essential to hospital and healthcare operations. While Firexo met the demands of this site, its full potential is likely to be realised across other NHS locations with higher fire risk profiles as rollout continues.
Improvements in Site Protection
The warehouse is a critical part of NHS logistics and operations.
Firexo has provided:
- Greater confidence in fire response, with staff assured they are using the correct extinguisher.
- Improved training outcomes, focusing on one extinguisher type.
- Enhanced fire coverage, with Firexo’s capacity to handle larger and more complex fires.
- Reduced risk, thanks to simplified decision-making and superior extinguishing power.
Installation Efficiency
- Time on Site: The Service Agents engineering time was reduced by half due to fewer extinguishers needing commissioning and servicing.
Operational Benefits:
- Easier loading/unloading due to fewer units.
- Reduced administrative effort for certification and servicing.
- Less packaging waste, improving site cleanliness and sustainability.
Engineer Experience
From delivery to installation, the engineers benefited from:
- Simplified logistics, with fewer extinguishers to transport and store.
- Space savings at the client site, aiding ongoing maintenance.
- Faster installation, with time on site halved compared to traditional setups.
- Reduced waste, thanks to minimal packaging and smaller unit sizes.
Client Satisfaction and Ongoing Relationship
Overall Experience Rating: ★★★★★ 10/10
- Impact on Relationship: The successful introduction of Firexo has strengthened the Service Agents partnership with the NHS Facilities. They are considering Firexo for future installations across other sites, with ongoing discussions about broader NHS adoption.
Additional Feedback
“Firexo products will remain a core part of the Service Agents offering as they continue to seek innovative solutions that meet their customers’ needs. The professionalism and support from the Firexo team has been excellent, and we would not hesitate to recommend both the company and its products.”
